Terms & Conditions

Last updated: 30 September 2026

These Terms & Conditions apply to all graphic design services provided by Anti Ai Ads ("we", "us", "our") to customers ("you", "your").

By purchasing our services, submitting a design prompt (brief), or otherwise engaging us to provide design services, you agree to these Terms & Conditions.

1. Our Services

Anti Ai Ads provides graphic design services, including custom posters, advertising graphics, social media graphics, promotional artwork and other design services described on our website.

The specific service, price, deliverables and inclusions will be communicated to you before or during the ordering process.

Unless otherwise agreed, our standard design service is priced at $80 NZD per design.

Unless otherwise agreed, our upgraded design service is priced at $250 NZD per design and allows for 2 reasonable revisions.

Prices displayed on our website are in New Zealand dollars and will clearly identify whether GST is included where applicable.

2. Ordering and Payment

To place an order, you may be required to provide information including your name, email address, business details, design requirements and any relevant images, logos, text or other materials.

Payment must be made using the payment method provided on our website before design work begins, unless we have agreed otherwise with you in writing.

Payments may be processed through third-party payment providers such as Stripe. We do not directly store your full payment card details.

An order is considered accepted once payment has been successfully received and we have received the information reasonably required to begin the work.

3. Use of Generative Artificial Intelligence

Anti Ai Ads does **not use generative artificial intelligence (generative AI) to create the designs, concepts, artwork or other creative work provided as part of our design services.

Our creative design work is produced by a human designer using professional design software and human-led creative processes.

For the purposes of these Terms & Conditions, generative AI means software or technology that generates new creative content, including images, illustrations, designs, written content or other creative outputs based primarily on artificial intelligence.

AI-Assisted Software Features

We may use certain AI-powered or machine-learning features built into professional design software where those features assist with a specific technical task rather than generating the creative design itself.

Examples may include:

  • Adobe Photoshop's background removal or subject selection tools

  • Object selection and masking tools

  • Image enhancement or restoration features

  • Noise reduction or similar technical processing

  • Other comparable software features that assist with editing or preparing customer-supplied or existing assets

The use of such tools does not mean that generative AI has been used to create the underlying design or creative concept.

We will not use generative AI image-generation, text-generation or design-generation tools to create the core creative work supplied to you unless you have expressly agreed to this in writing beforehand.

Where a third-party asset or software feature has its own licensing or usage conditions, those conditions will continue to apply.

If you have specific requirements regarding the use of any AI-powered software feature, please let us know before work begins.

4. Design Briefs

You are responsible for providing accurate and complete information about your design requirements.

This may include:

  • The purpose of the design

  • Required text

  • Logos and brand assets

  • Images

  • Preferred sizes or formats

  • Colours and branding requirements

  • Any relevant examples or references

  • Any other information reasonably required to complete the work

We will use the information provided in your brief as the basis for the design. The clearer your brief, the better we can bring your idea to life.

If important information is missing, unclear or subsequently changed, this may affect the design, price or turnaround time.

5. 48-Hour Turnaround

Where a 48-hour turnaround is advertised, this means we aim to provide the design within approximately 48 hours after:

  1. Payment has been successfully received; and

  2. We have received all information, content and assets reasonably required to complete the design.

The 48-hour period does not include weekends. It is a target rather than a guarantee where circumstances outside our reasonable control prevent us from meeting it.

Delays caused by incomplete briefs, missing files, late customer feedback, requested changes or other circumstances outside our reasonable control may extend the turnaround time.

Where we anticipate a significant delay, we will endeavour to communicate this to you.

6. Revisions

The standard $80 NZD 48-hour turnaround service, unless otherwise stated on the relevant service or order page, does not include any revisions.

The upgraded $250 NZD service, unless otherwise stated on the relevant service or order page, includes up to two reasonable rounds of revisions.

A revision means a reasonable adjustment to the original design brief, such as:

  • Changing colours

  • Adjusting text

  • Changing positioning

  • Making minor layout changes

  • Making other reasonable modifications to the existing concept

A request for a substantially different design, a new concept, a significantly changed brief or work outside the original scope may be treated as a new design and may incur an additional charge and time delay.

We will advise you of any additional cost or added time before carrying out chargeable additional work.

7. Customer Approval

You are responsible for reviewing the final design before using, publishing, printing or distributing it.

You should check all:

  • Spelling

  • Names

  • Dates

  • Prices

  • Contact details

  • URLs

  • Legal or regulatory information

  • Product information

  • Other factual information

We are not responsible for errors contained in information supplied or approved by you.

Approval of a design indicates that you are satisfied with the design and the information contained within it, subject to any rights you may have under applicable New Zealand law.

8. Customer-Supplied Content

You may provide us with content such as photographs, logos, fonts, illustrations, text, trademarks or other materials.

You confirm that you have the necessary rights, permissions or licences to provide and use these materials for the requested design.

You remain responsible for ensuring that customer-supplied content does not infringe another person's intellectual property, privacy or other legal rights.

You agree to indemnify us against reasonable claims arising from your unauthorised use of materials supplied by you, except to the extent that the claim arises from our own actions or negligence.

9. Intellectual Property

Unless otherwise agreed in writing, upon full payment for a completed design, you will receive the agreed final design for your intended use.

Where ownership of the final artwork is transferred to you, the transfer applies only to the final approved artwork and does not include:

  • Unused concepts

  • Rejected designs

  • Drafts

  • Preliminary sketches

  • Working files

  • Templates

  • Design processes

  • General techniques or know-how

  • Third-party materials

  • Stock images, fonts or other licensed assets that are subject to separate licence terms

Unless specifically included in your purchase, editable source files such as Adobe Illustrator, Photoshop or InDesign files are not included.

Where third-party assets are used, your use of those assets may be subject to the relevant third-party licence conditions.

10. Portfolio and Promotional Use

Unless you request otherwise before or during the project, you grant us permission to display completed work created for you in our portfolio, website, social media and other promotional materials.

If your design contains confidential information or you require the work to remain private, please tell us before the design is completed and we will respect reasonable confidentiality requirements.

We will not knowingly disclose confidential information supplied by you for the purpose of promoting our services.

11. Cancellations and Refunds

Because our services involve creating custom work specifically for you, cancellation and refund options may depend on the stage of the project.

If you cancel before work has begun, we will consider the request and, where appropriate, provide a refund less any reasonable costs already incurred.

If work has already begun, any refund will be assessed having regard to the work already completed, costs incurred and your rights under applicable New Zealand law.

If our service fails to meet a guarantee required under the Consumer Guarantees Act 1993, you may have rights to a remedy, including having the service remedied, receiving compensation or receiving a refund depending on the circumstances.

Nothing in these Terms & Conditions limits or excludes any rights you have under the Consumer Guarantees Act, Fair Trading Act or any other New Zealand law that cannot legally be excluded.

12. Consumer Guarantees Act

Where the Consumer Guarantees Act 1993 applies to our services, we will comply with the guarantees provided by that Act.

This includes providing services with reasonable care and skill and, where applicable, ensuring the service is fit for a particular purpose agreed between us.

Nothing in these Terms & Conditions is intended to remove or restrict any statutory rights that cannot legally be excluded.

13. Business Customers

If you purchase our services in trade or for business purposes, you may be entering into a business-to-business transaction.

Where legally permitted and where agreed in writing between both parties, certain provisions of the Consumer Guarantees Act may be excluded or modified.

Any such agreement will be made separately and will only apply where permitted by New Zealand law.

14. Additional Work

If you request work outside the original scope of your order, you will be charged an additional fee.

Examples include:

  • Additional design concepts

  • Additional revision rounds

  • Significant changes to the original brief

  • Additional design sizes or formats

  • Source/editable files

  • Rush work

  • Additional design services

We will communicate any additional fee to you before carrying out the additional work.

15. Third-Party Services and Assets

We may use third-party services and resources in providing our services, including payment processors, form providers, cloud storage, stock-image libraries, fonts, software and website platforms.

Where third-party services or assets are subject to their own terms or licences, you may also be required to comply with those terms.

We are not responsible for interruptions, failures or changes to third-party services that are outside our reasonable control.

16. Website and Service Availability

We aim to keep our website and services available and operating correctly, but we do not guarantee that the website will always be available, uninterrupted or free from technical errors.

We may temporarily suspend or modify our website or services where reasonably necessary for maintenance, security, technical issues or other legitimate business reasons.

17. Limitation of Liability

To the extent permitted by New Zealand law, we will not be liable for indirect or consequential losses arising from the use of our services.

This may include losses such as lost profits, lost business opportunities or loss of anticipated revenue.

Nothing in these Terms & Conditions excludes or limits liability where doing so would be unlawful, including liability that cannot legally be excluded under the Consumer Guarantees Act, Fair Trading Act or other applicable legislation.

18. Events Outside Our Control

We will not be responsible for delays caused by circumstances outside our reasonable control.

This may include events such as:

  • Internet or telecommunications outages

  • Third-party platform failures

  • Power outages

  • Natural disasters

  • Serious illness or injury

  • Government restrictions

  • Other circumstances that could not reasonably have been prevented or anticipated

Where reasonably possible, we will communicate any significant delay to you.

19. Complaints

If you have a concern about our service, please contact us as soon as reasonably possible.

We will endeavour to understand the issue and work with you to find a reasonable solution.

Please provide details of the issue and, where relevant, the order or project concerned.

20. Privacy

We collect and use personal information in accordance with our Privacy Policy.

By using our services, you acknowledge that your information may be collected and processed for purposes including:

  • Processing your order

  • Communicating with you

  • Providing our services

  • Processing payments

  • Managing customer records

  • Improving our services

  • Meeting legal and accounting obligations

Please see our Privacy Policy for further information about how we collect, use, store and protect personal information.

21. Changes to These Terms

We may update these Terms & Conditions from time to time.

The version that applies to your purchase will generally be the version available at the time you place your order, unless otherwise required by law.

The latest version will be published on our website.

22. Governing Law

These Terms & Conditions are governed by the laws of New Zealand.

Any disputes will be dealt with under the applicable laws and dispute-resolution processes of New Zealand.

23. Contact

If you have any questions about these Terms & Conditions, our services or an order, please contact us through the contact details provided on our website.

Anti Ai Ads
New Zealand

Website: www.antiaiads.nz
Email: info@antiaiads.nz

Nothing in these Terms & Conditions is intended to exclude, restrict or override any rights or protections that cannot legally be excluded under New Zealand law.